Terms and Conditions


Changes

To make an exchange of a product purchased online or in a physical location, you have 30 calendar days from the moment of purchase. After this time, you will not be able to make changes.

The product must be unused and in the same condition in which you received it.

The product must be in its original packaging.

The price recognized when making the exchange is the value paid at the time of purchase.

The change can be made as long as the product is available.

When requesting a change, you must contact our WhatsApp (312-438-8459) or our email info@beconceptco.co m.

If you wish, you can also go to a point of sale to request the change.

To make your return, we require a receipt or proof of purchase or document number from the buyer.

Only regular price items can be refunded, it does not apply to sale products.

Money refunds are only made for online purchases and the time to respond will be 72 hours from receiving the product.

The customer will be responsible for the cost of shipping.

Once more than two changes have been made, it will not be possible to make a third.

Gift cards are exempt from any exchange rate.

 

Guarantee

The warranty for manufacturing defects for costume jewelry is (1) month, silver and bronze (3) months, and laminated gold (1) year.

The company will be responsible for shipping if the product arrives with a manufacturing defect.

It does not cover the natural wear and tear that the product suffers with use, nor damage caused by misuse.

Does not apply to:

  • Chain or bracelet breaks
  • Breakage or loss of precious stones or crystals due to misuse
  • Dent or submission of the product
  • Damage caused to the jewelery by contact with: chlorine, alcohol, sweat, salt water, hot water, perfumes or chemicals.

When requesting the guarantee, you must contact our WhatsApp (312-438-8459) or our email info@beconceptco.com . You can also go to a point of sale to do the same.

permanent jewelry

  • Keep in mind that when the chain is pulled or tangled it can break and in this case no warranty applies, whether for the silver, laminated gold or steel chain.
  • Keep in mind that the silver bracelet tends to oxidize “ask us how to clean it”
  • Keep in mind that steel bracelets may lose color due to water, creams, etc., the warranty does not apply.
  • Remember that the size you choose on the chain when it is cut cannot be modified.
  • If the previously welded ring opens, the warranty applies.

 

Our silver chains

Cadenas elaboradas en plata ley 925.

Elije el diseño que más se adapte a tu personalidad.

Permanent silver bracelets

The value of the silver bracelets is $59,000cop. Additionally, you can add the charms you want from $19,000cop

Permanent silver anklet

The value of the silver anklets is $69,000cop. Additionally, you can add the charms you want from $19,000cop

Permanent silver necklace

The value of the silver necklace is $169,000cop. Additionally, you can add the charms you want from $19,000cop

Silver charms

In our store you can choose your favorite charms from $24,000cop

Our steel chains

Chains made of steel.

Choose the design that best suits your personality.

Available in gold and silver.

Permanent steel bracelets

The value of the steel bracelets is $49,000cop. Additionally, you can add the charms you want from $19,000cop

Permanent steel anklet

The value of the steel anklets is $59,000cop. Additionally, you can add the charms you want from $19,000cop

Permanent steel necklace

The value of the steel necklace is $149,000cop. Additionally, you can add the charms you want from $19,000cop

Steel charms

In our store you can choose your favorite charms from $19,000cop

Frequent questions

Where and when can you live the experience?

Currently you can live the experience in our stores:

Bogota:

Lucié zone t street 84a#12a-10 Bogotá, Colombia

Hours: Monday to Sunday from 11:00am to 7:00pm

Barranquilla:

Lucié mallplaza Buenavista

Hours: 10:00 am - 8:00 pm

Casa Lucié Ernesto Cortissoz Airport

Hours: 6:00am to 8:30pm

Cali:

Lucié Mallplaza Cali

Hours: 10:00am - 8:00pm

Soon we will bring this magical experience to many more stores and cities.

What happens if I need to remove the jewelry for an operation or medical issue?

If you show us your medical order and they removed it, there would be no cost to weld it back on.


If I go to an airport, will they force me to take it off?

Currently, airports in Colombia allow you to carry your permanent jewelry; However, you should review the aeronautical regulations for more information.

Maybe we can re-solder it for you at no cost.

Do I have to schedule an appointment?

We have an open agenda, you can come during these times:

Bogotá 11:00am to 7:00pm.

Barranquilla 10:00am to 8:00pm

From Sunday to Sunday we serve on a first-come, first-served basis, keep in mind that the person who makes the bracelets takes their lunch break from 1:00pm to 2:15pm

Can I add more charms?

Yes, as many as you want.

What material are they made of?

Our chains are made of steel and 925 sterling silver.

Remember that gold-colored chains contain a 24k gold plating, over time this plating can fall off.

Hurts?

This procedure will not hurt you, since we solder the jewelry, protecting your skin.

Can I purchase this service before?

No, this service is exclusive to our Lucié zona t store. You can review our catalog so you can get an idea of ​​our products.

How can I buy permanent jewelry as a gift?

We recommend that you purchase a gift card at one of our physical stores.

¿Que es una joyería permanente?

Es una experiencia donde creamos una joya hecha a medida para el cliente. Se trata de varios estilos de cadenas en diferentes materiales que son soldados por una argolla uniendo la pieza, la cual se puede utilizar en muñeca, tobillo y cuello, asegurando que el tamaño se ajuste perfectamente.

Ahora en Lucié puedes sellar tu amistad o tu amor de una manera única y diferente.